What we collect
When you place an order, create an account, or contact us, we collect:
- Name, email address, phone number, and delivery address
- Order history and purchase details
- Payment details — processed by our payment gateway; we do not store card numbers
- Communications you send us — support emails, guidance requests, reviews
- Anonymised website usage data via analytics
How we use it
- Processing and fulfilling your orders
- Sending order confirmation, dispatch, and delivery notifications
- Responding to support and guidance requests
- Sending product updates — only if you opt in
- Improving the site using anonymised, aggregated analytics
We do not sell your data. We do not use your data for advertising targeting. We do not share your data with any third party for their marketing purposes.
Cookies
We use cookies only for:
- Keeping you logged in to your account
- Remembering your cart
- Anonymised analytics — no personal data attached
We do not use advertising or tracking cookies. You can disable cookies in your browser, though cart and login functionality may not work without them.
Your rights
- Request a copy of all personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Unsubscribe from marketing communications at any time
To exercise any of these rights, write to wecare@unived.com. We will respond within 7 business days.