Most supplement companies tell you what their products do. Very few tell you what could go wrong, what has gone wrong, and what they will do about it when it does. We think customers deserve all three.
This page documents the quality commitments Unived holds itself to, the recall history over the company's life, and the path available to a customer or practitioner when a product appears not to be working as it should.
Our quality commitments.
Four operational commitments we hold ourselves to. None requires
regulatory enforcement — we hold them because they are the right way to
run a supplement business.
Every batch, third-party tested.
Commitment 01Every finished batch we ship is tested by an independent third-party laboratory before release — TÜV SÜD, Bangalore Analytical, or Equinox. Identity, potency, heavy metals, and microbiology. We do not release a batch on a manufacturer-issued certificate. The COA is ours, unmediated.
COA published before sale.
Commitment 02Every batch COA is published in the public COA Directory within 5 working days of release. Any customer can look up the batch number on the bottle they bought and see the actual test results for that batch.
Adverse events acknowledged within 48 hours.
Commitment 03Any customer or practitioner reporting an adverse event receives an acknowledgement from our QA/QC Manager within 48 hours, an initial investigation response within 14 days, and a final response within 30 days. The reporting path lives on the Safety & Use Guidance page.
Recalls disclosed in public.
Commitment 04Any batch we voluntarily recall or destroy is disclosed publicly within 30 days, via the Founder's Letters. Affected customers are notified directly. The reason for the recall is named — we do not hide quality events behind vague statements.
Recall history.
A summary of batches recalled or destroyed over the company's life. The disclosure is aggregate by design — we will be tracking this more granularly going forward so future disclosure can be more specific.
Across the company's full history of operation, approximately ten batches have been recalled or voluntarily destroyed rather than shipped or kept on shelves.
First products launched in 2012. Recall record covers the full period from launch to present.
No recall has resulted in reported customer harm. The recalls have been quality and specification events, not safety events.
The aggregate framing reflects the level at which we are confident the historical record is accurate. Specific dates, products, and individual recall reasons are not published at this level of granularity — partly because the older records do not all carry the documentation discipline we would now want, and partly because individual events are best discussed in the Founder's Letters when they happen rather than re-litigated years later.
From this point on, we are tightening our recall and quality-event tracking so that the disclosure on this page can become more specific over time — year-by-year counts, and eventually itemised events with reason and resolution. The aggregate disclosure above is the floor, not the ceiling.
If something goes wrong with a product you have purchased.
Three paths, depending on what has gone wrong. Use whichever fits your situation.
You have experienced an adverse reaction.
An unexpected physical reaction — gastrointestinal, allergic, dermatological, or otherwise — after taking a Unived product. We want to hear about it. The report goes to our QA/QC Manager.
- 48 hours Acknowledgement
- 14 days Initial investigation response
- 30 days Final response
You have a concern about a specific batch.
Product appears off — colour, texture, packaging, or you want to verify the batch test results before consuming. The batch number on the bottle is the key — every batch's COA is published.
- 1. Find the batch number on the bottle
- 2. Look it up in the COA Directory
- 3. If the COA does not match or you cannot find it, write to us
General product question or complaint.
Anything that is not an adverse reaction and not a batch-specific concern — packaging issue, dosing question, taste, dissolution, or a complaint about how a product worked for you.
Customer support handles general queries. Response within 1 to 2 working days. The same inbox routes to QA/QC if the issue turns out to be quality-related.
What this page does not cover.
This page is focused on operational quality — the events, processes, and policies that affect product integrity batch by batch. Two adjacent surfaces handle related but distinct material.