Returns Refunds or Replacements
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Damaged in transit
Item arrived broken, leaking, or visibly damaged. Full refund or replacement, no questions.
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Wrong item received
You received a different product than ordered. Full refund or correct item dispatched.
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Expired product
Product arrived past its expiry date. This should never happen — but if it does, full refund or replacement immediately.
How it Works
01
Email us
Write to wecare@unived.com with your order number, item, and issue. Attach a photo for damaged items.
02
We confirm and provide instructions
We respond within 3 business days with authorisation and instructions. Do not send items back without confirmation first.
03
Ship the item back
If necessary, pack securely and ship to the address we provide. Keep your courier receipt. For damaged or wrong item returns, we cover return shipping.
04
Refund processed
Initiated within 2 business days of us receiving the item. Appears in your account within 3 business days depending on your bank or payment provider. If no return, refund initiated & processed within 3 business days.
Refund timelines
Refunds are returned to your original payment method. We do not issue refunds as store credit unless you specifically request it.
Credit / Debit Card
5–7 business days
UPI / Net Banking
3–5 business days
Wallets (Paytm, PhonePe)
1–3 business days
Note
Refunds are processed via our payment gateway partners. Timelines are not in our control.
Non-returnable items
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Opened products (except where a quality defect is claimed & approved)
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Returns initiated after 2 days from delivery
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Products that have been tampered with or repackaged
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Digital purchases (PDF guides, programme access)
If you believe a product has a quality defect — taste, colour, or consistency different from expected — contact us even if it has been opened. We take quality complaints seriously and will investigate with the batch record on hand.